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Champion the customer support experience as the first point of contact for prospective and existing
Help customers navigate the application process, troubleshoot issues, and resolve concerns with
Promote brand trust and loyalty by delivering exceptional support to our customers via phone, chat
Identify trends, gather key insights, and contribute ideas to improve customer support processes
Provide technical support and troubleshooting on a variety of platform issues.
Conduct video notary sessions with attention to detail and professionalism.

1+ years in a customer-facing role.
BA/BS from an accredited university preferred.
A dependable and reliable team player who thrives in a fast-paced, high-volume environment.
Adaptable and open to change as processes evolve.
Clear, confident, and compassionate communication skills.
Ability to become a licensed e-notary, including passing the Figure and state required background

Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Employer-funded life and disability insurance coverage
11 Observed Holidays & PTO plan
Up to 12 weeks paid family leave
Continuing education reimbursement

Source ⇲
Empllo