Aftership

Own the end-to-end success of a portfolio of AfterShip’s most strategic accounts, carrying direct
Lead commercial negotiations for renewals, upgrades, and multi-year agreements, partnering with
Build and execute proactive renewal strategies well ahead of contract dates, identifying risk early
Develop multi-threaded stakeholder maps across your accounts, cultivating champions and building
Prepare and present executive-level business reviews (QBRs/EBRs) that connect AfterShip’s impact to
Act as the strategic voice of your customers internally, working cross-functionally with Sales

5+ years of experience in Customer Success, Account Management, or a related customer-facing role
Proven expertise in commercial negotiations and renewals, including navigating procurement
Demonstrated ability to own a revenue number, with a history of strong retention and expansion
Exceptional executive presence and stakeholder management skills, with experience building
A strong storyteller who can build and deliver business reviews that land with executives
Ability to understand and explain technical solutions in business terms to both clients and