Figma

Resolve customer tickets in Zendesk, mostly by email, such as helping a designer get back into a
Troubleshoot technical issues across the Figma product suite, such as figuring out why a prototype
Review AI-generated output and credit usage to make fair, consistent calls, such as deciding
Write clear bug reports and product feedback, such as documenting the steps to reproduce an issue
Facilitate calls with customers when email isn’t enough, such as screen-sharing with an Org admin
Stay current as our products evolve, such as joining a launch session with Product Managers and

2+ years in a customer support role, ideally at a SaaS company
Hands-on experience with design tools like Figma, and regular use of AI tools in your work
A knack for technical troubleshooting and explaining complex things simply
Excellent written English and a warm, human communication style
Curiosity and a habit of learning new technology on your own

While it’s not required, it’s an added plus if you also have: Professional experience in UX or
Familiarity with AI design or code-generation tools
Working knowledge of Zendesk
Background in supporting both self-serve and enterprise customers

Source ⇲
Empllo